Terms and conditions for Physiocheck.com.au

General

Physiocheck.com.au (Chamber of Commerce 72819294) hereby grants you access to Physiocheck.com.au and invites you to explore its offerings. Physiocheck.com.au reserves the right to modify the content or remove parts at any time without notification.

Limited liability

Physiocheck.com.au is composed with the utmost care. The use of the information and the physiotherapy check on Physiocheck.com.au is entirely at your own risk.

We recommend performing the self-tests in the physiotherapy check only if your GP or (medical) specialist approves. Physiocheck.com.au is not liable for any direct or indirect injury that might result from using the information or the physiotherapy check on Physiocheck.com.au. Physiocheck.com.au is no substitute for visiting a doctor or physiotherapist. Always contact your GP and physiotherapist before drawing conclusions from the information on Physiocheck.com.au.

The materials offered on Physiocheck.com.au are provided without any warranty or claim to accuracy. These materials can change at any time without prior notification from Physiocheck.com.au.

Copyright

All intellectual property rights in these materials belong to Physiocheck.com.au. Copying, distribution, and any other use of these materials is not permitted without written permission from Physiocheck.com.au, except where permitted by mandatory law (such as right of citation), unless otherwise stated in specific materials.

It is not allowed to include web pages or individual elements like images, videos, or interactive applications from Physiocheck.com.au in a frameset or through an inline link on another web page if there can be confusion about the source of the material.

Placing a link or banner to this website is allowed. We appreciate it and consider it a compliment.

Refund policy

We aim to provide our customers with the best possible experience by offering innovative online solutions focused on recovery, prevention, and health improvement. We want you to feel confident and satisfied with your decision to subscribe to our services. If for any reason you are not completely satisfied, please review our refund policy below.

Trial period

We offer all new subscribers a 7-day trial period to explore and experience all the features of our platform for a small fee. During this trial period, you have full access to all our services and resources.

If you decide that our services are not right for you during the trial period, you can cancel your subscription before the 7 days are up. Please note the trial fee is non-refundable as it covers the costs of providing access to our platform during the trial period.

Refund Criteria

Once the 7-day trial period is over and your subscription transitions to a paid plan, you will be billed for the upcoming month. We do not offer refunds for partial months or unused features. However, we understand that exceptional circumstances may occur. Refund requests are reviewed on a case-by-case basis in the following situations:

• Technical problems: If you are experiencing significant technical issues that prevent you from using the services, and these cannot be resolved by our support team.
• Involuntary charges: If you have been mistakenly billed due to a fault on our part.

To request a refund, you can contact our support team with the following information:

• Your account details (the email address used during registration).
• A description of the problem or reason for the refund request.
• Any relevant proof or screenshots supporting your claim.

Refund process

Upon receiving your request, our team will review it within 7 business days. If approved, refunds will be processed within 5 to 10 business days to the original payment method, depending on your financial institution.

Cancellation policy

You can cancel your subscription at any time through your account settings. After cancellation, you will retain access to our services until the end of your current billing cycle, after which no further charges will be made. We do not offer partial refunds for unused time within the billing period.

Changes to the refund policy

We may update this refund policy from time to time to reflect changes in our services or customer feedback. Any changes will be communicated through our platform and take immediate effect for new subscribers.

If you have any questions or comments about our refund policy, please do not hesitate to contact our customer service.

Pricing

• Subscription for physiotherapy practices: free.
• 7-day trial period: $4.99.
• Subscription: $19.99 / month.

Miscellaneous

The information on Physiocheck.com.au is intended as non-binding and not as a concrete offer to conclude an agreement. Agreements are only concluded by accepting an offer designated as such from Physiocheck.com.au.

These terms may change from time to time.